FAQ

Shipping

If there is any dissatisfaction with LUSEONS's service, please contact email:
service@luseons.com

To make everyone satisfied and happy is the meaning of LUSEONS's existence.

Since LUSEONS Pet Portraits are hand-illustrated by our talented digital artists.

Each portrait is created using a manual & highly technical design process.

We do not use filters or apps.

Each painting requires more than 8 hours of painting time to achieve perfection,and supports unlimited revisions until you are satisfied.

So it will take a longer time.

So orders are usually processed and shipped within 5 business days after you are completely satisfied with your portrait.

We try our best to ship orders as quickly as possible!

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. 

Average shipping time is about 7-15 business days.

LUSEONS is currently selling to the following regional markets:
USA, Canada, Australia,

UK, Germany, France, Spain, Denmark, Hungary, Turkey, Austria, Greece, Italy, Norway, Belgium, Poland, Ireland, Sweden, Switzerland, Finland, Netherlands, Portugal

China, Taiwan, Singapore, Hong Kong, Japan, Korea,Indonesia, Malaysia, Philippines, Thailand, Vietnam.

If your area is not included, please contact the customer service email of LUSEONS.

Customer service email: service@luseons.com

Occasionally, the carrier will return the package to the sender if the address is incorrect, incomplete, or delivery cannot be completed for any other reason.

If this happens, please contact LUSEONS customer service email: service@luseons.com

We can reship the goods for you.

Customize

Please believe me, LUSEONS has its own design room and factory that can meet all customization needs.

If there are no customization options you like on the website, please contact the customer service email to inform your customization needs, and LUSEONS will help you make it a reality!

service@luseons.com

You can first send photos of your pet to LUSEONS customer service email:service@luseons.comAfterwards, LUSEONS' exclusive painter will send you a preview of the customized pet portrait via email within 48 hours, and supports unlimited modifications until you are satisfied.
All of the above are completelyfree.When you are completely satisfied with the portrait preview and recognize LUSEONS's service, you are always welcome to go to the LUSEONS website to place an order.

Other inquiries? Let's chat

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at

service@luseons.com

Free shipping

Free worldwide shipping and returns - customs and duties taxes included